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Frequently Asked Questions

Got a question? we have an answer! If you can’t find it here, simply contact us. We’ll get back to you before you know it.

Troubleshooting

I purchased a license. Where is the download link?

As soon as your transaction is processed, you are immediately transferred to your download page. Additionally, a receipt containing a download link is automatically sent to the e-mail address that you provided. If you did not receive the download instructions by e-mail, please check your "Junk" or "Spam" folder - it may have landed there. If you are a PremiumBeat member, you can also retrieve the download from your account.

To make sure you receive our emails in the future, add [email protected] to your address book.

Most people receive our e-mail within a few minutes. If you have not received a message with a download link within 20 minutes of your purchase, please contact us. We will rectify the situation as quickly as possible.

I purchased a license and the music still has the PremiumBeat voiceover on it!

It’s likely that you are still listening to a downloaded preview file. The purchased track and the preview file have the same file name and some applications (including iTunes and iMovie) don’t automatically update the source path every time you download a file.

The best way to fix this is to delete both versions of the song and re-download your purchase from the Orders & Downloads section of your Account.

I paid for a license but there is an extra fee of $.75 or $.90 on my credit card statement. Why?

We are aware of these extra credit card charges, but they do not come from us. PremiumBeat never charges or receives any additional fees; the total amount you see on your screen when you purchase our products is the amount we receive.

The extra fee on your statement is a “foreign transaction fee” charged by the bank that issued your credit card. A number of US banks have a policy of adding a fee to the transaction if the seller is located outside of the USA (we are located in Canada), even if the purchase is made in US dollars. This fee varies between 0% and 3% depending on the credit card you are using. For bookkeeping purposes, this is considered as a bank service fee.

Please see the whole discussion about this topic on our Blog

I received a notice from YouTube that the music I licensed from PremiumBeat belongs to a third party. What do I do?

Firstly, we apologize if this happens to you. We can assure you that all our music is 100% copyright clear. Using our music with a purchased license is 100% legal, and you are not doing anything wrong.

Classical music has a higher risk of being misidentified by YouTube software since the composition remains the same; only the masters (the actual interpretations or recordings) are different. A Mozart piece performed by Olive Musique can be misidentified as the same Mozart piece interpreted by a different artist on a recording that may belong to Sony, for example.

Unfortunately, false or mistaken copyright claims are a known issue with YouTube and music libraries. The most efficient response is to simply counter the claim with your PremiumBeat license. The claim will then be dropped. You can read more about making a counter notification here: http://www.youtube.com/t/copyright_counter

Please note that your PremiumBeat license does NOT allow you to upload your project to YouTube’s Content ID system. PremiumBeat retains ownership of the recording. Due to the nature of YouTube’s content recognition software, uploading PremiumBeat music to Content ID will cause mistaken copyright claims for other users and for your future projects, and constitutes a violation of our licensing terms.

If you have more questions about the YouTube claim process, please contact us.

I live in the European Union. How can I make sure my VAT ID number appears on my invoice?

In the Info & Billing section of your account there is a VAT number field for our customers in the European Union. Your VAT ID will appear on your invoices.

As per our licensing terms, we do not charge taxes to our clients located outside of Canada. Because the good/service is considered to be purchased in Montreal, Canada, at our head office, Canadian law applies to the purchase. This is why you do not see tax collected in your invoices. You can read about this under the "Taxes" section of our license agreement here.

Royalty Free Music

What is royalty free music?

Music purchased from the PremiumBeat production music library is royalty free. This means that after paying a one-time fee, you can use the music you’ve purchased as many times as you wish (unlimited needledrops) for as long as you like in accordance with the terms stated in the license agreement. You never have to pay us any additional license fees based on usage.

Royalty free does not mean copyright free. You can read more about this topic on our blog.

Please note that our licenses do not include public performance rights. If you are unsure whether your project falls under the scope of public performance, please contact your local Performance Rights Organization (PRO).

How am I allowed to use the music I license from PremiumBeat?

We offer 5 types of basic licenses:

Standard License

The Standard License covers many popular types of use, such as Internet videos, corporate videos, and non-commercial films and plays. This license can be used for an unlimited number of projects, worldwide in perpetuity. The Standard License is also included when you purchase an extended license.

Television & Radio Show

The Television & Radio Show License allows you to use our music in a show broadcast on television or on the radio. With this license, you can use a piece of music as many times as you wish (unlimited needle drops) within a single series or project. Upon request, we will also provide you with all the track information you need for your cue sheet.

Television & Radio Advertising

The Television & Radio Advertising License allows you to use our music in an advertisement broadcast on TV, on the radio, or in cinemas and theatres. It is valid for a single advertisement spot, as well as multiple language translations and shorter edits of the same spot.

Mass Duplication

The Mass Duplication License allows you to use our music in an audio or video project that is reproduced physically or digitally. It is valid for a single project, worldwide in perpetuity. For duplication up to 1,000 copies or downloads, you are covered by the Standard License and do not require this extended license.

Film & Theatrical Production

The Film & Theatrical Production License allows you to use our music in a commercially distributed film or a commercial theatrical production. It includes theatrical rights only. For non-profit and student productions, you are covered by the Standard License and do not require this extended license.

Please see our license page for more details. If you are unsure of which license is right for your needs, simply contact us.

Are there restrictions on how I use music obtained from PremiumBeat?

Yes. The license permits usage of the music in a personal or professional context for yourself, your clients or your employer. PremiumBeat music may not be sold by itself, transferred, bartered, traded, shared, leased, or given away to any other party and the license may not be subleased to a third party. Our music cannot be resold except to the extent that is embedded in your own work as part of a finished end product. You may not market the music as your own even if you add other instruments or a voice to the music. You may not sing over the music and sell or distribute the song.

The above also applies to any music PremiumBeat may offer free of charge on our website, including watermarked previews. Please see the Limitations of Use section of our license agreement for further information.

If you are unsure whether the usage you are entertaining falls under our limitations of use, please contact us.

How soon do I receive the music I license from PremiumBeat?

Within minutes! As soon as your transaction has been processed you will immediately be transferred to your download page. Additionally, we automatically send a link to the e-mail address you’ve provided. If you did not receive the download instructions by e-mail, please check your "Junk" or "Spam" folder - it may have landed there. If you are a PremiumBeat member, you can also retrieve the download from your account.

What about public performance rights and cue sheets?

To ensure that our composers are compensated by the relevant Performing Rights Organisations, cue sheets must be completed for productions that are publicly broadcast, such as TV, radio, film and theatrical productions and advertisements. For more information please see our section dedicated to cue sheets.

If you are unsure whether your project falls under the scope of public performance, please contact your local Performance Rights Organization (PRO).

Does the music I buy belong to me?

No. You do not actually own the music. The copyright to the music remains the property of the composer. Purchasing a license only allows you to use the music for your projects and purposes in accordance with the license agreement.

Can I purchase music from your site, sing my song or play guitar over it and distribute my album?

No, you cannot. This is not allowed.

We are a production music library. Our music is available to license for synchronization in media productions (websites, videos, DVDs, TV broadcasts, films, games, etc.) as background music. You cannot sing over the music track or add an instrument and market the results as your own music or as your song, even if the original track has been transformed or edited or if you add other instruments or vocals to the music. This called a "Derivative Work" and is not allowed. PremiumBeat always owns the copyright of the music composition and recording.

You are allowed to record your voice and add the music as background for an audiobook, storytelling, hypnotherapy, guided meditation, self-help programs or any kind of narration. The difference is that the music is used as background for a product that is not marketed as a "song" or a musical product. The purpose of the music is not altered in any way and the copyright of the music remains clearly and entirely in the hands of the composer and the publisher. Please note that if you distribute or sell more than 1,000 copies of your media production you will need a Mass Duplication license.

Can I buy PremiumBeat music anywhere else?

No. All of our music has been created by our team of gifted professional musicians and composers exclusively for PremiumBeat. This includes well-known classical music pieces, public domain music, Christmas carols and nursery songs. In these cases, the original copyright has expired and the specific recording and adaptation performed by our musicians is unique. We own the copyright for all our adaptations and recordings.

Can I return a music file and get a refund?

Once you have purchased and downloaded a music file, PremiumBeat cannot offer a refund unless an error has occurred.

SFX Licensing

How am I allowed to use the Sound Effects I purchase from PremiumBeat?

In a nutshell you can use and reuse the Sound Effects for any projects where the SFX files are embedded in the product without ever having to pay any additional fees. You are purchasing a non-exclusive, non-transferable, perpetual license for yourself or your organisation.

The limitations of use are as follow: You may not sell, transfer, share, give away or sublease the license agreement or the Recordings to any other party. You may not resell the Recording by itself or as part of a package except as embodied within your own Project. You may not resell the Recording (or otherwise make it available) within a downloadable template where someone would be able to download the sound file as a separate file, such as in e-card templates or a website templates. You may not resell the Recording (or otherwise make it available) individually or as part of any competing product such as a Sound Effects compilation or Sound Effects library. You may not resell the Recording (or otherwise make it available) as your own Sound Effect, even if it has been transformed, modified, remixed or edited in any way, or if you add other instruments or a voice to the sound effects.

Please see our SFX license for everything you need to know about using our SFX.

Technical

What is a Full Track?

A Full Track is a complete musical mix with an introduction and an ending. Track lengths vary and may be as short as 50 seconds or as long as 10 minutes.

What is a Music Loop?

A Music Loop is a piece that “loops” or, in simpler terms, repeats itself indefinitely. Loops of various types and lengths are offered in our packages. Please note that loops are always delivered in .wav format only because MP3 format is not suitable for looping.

Each music loop is repeated 3 times as a demo in the preview music player. The loops set contains all the loops shown in the preview window and do NOT contain an end piece - only the loops.

What is a Short Clip?

Short clips are a set of 15, 30 and 60 seconds music clips designed for TV and radio advertising. They can also be used for podcasts, video ads, or any project requiring a short music excerpt.

In what type of file format will the music be sent to me?

After you purchase a license from our site, you will have the option to download the file in superior quality .wav format as well as in MP3 format for complete flexibility, with the exception of the Loops which are always delivered in .wav format only (the MP3 format is not suitable for seamless looping).

Some customers may choose to use the broadcast quality .wav sound files for television or radio projects as well as for DVDs or CD-ROMs. However, many customers do need the compressed MP3 version for web-based projects, such as background music for a website.

What you hear when previewing music on PremiumBeat.com is compressed MP3 quality.

Will the voiceover still be present after I purchase a license?

No. The “PremiumBeat.com” voiceover is only present in the music that you preview. After you purchase a license, you will be able to download a clean copy.

Security

Is it safe to make a purchase on your website?

We fully understand the need for security when making online purchases. PremiumBeat uses a state-of-the-art encrypted processing system. Your credit card information is used only by our bank and is processed on a separate, secure server.

Please see our privacy policy for more information.

Will PremiumBeat give, share or sell my e-mail address and personal contact information to anyone?

No! PremiumBeat respects your privacy and will not share, give, rent or sell the e-mail addresses or personal contact information of our clients to any other party. In addition, PremiumBeat will only send information and e-mails to customers who have expressly given us permission to do so.

Have you found the answer to your question in our FAQ? If not please contact us and we will be happy to answer your questions.